Category Archives for "Process Improvement"

A fishbone diagram displaying various types of training.

Fishbone Diagram

The Fishbone Diagram (also known as the Ishikawa diagram) is used to identify all the factors that have an impact on your problem. It is primarily an issue analysis technique but it also has a motivational and team building effect on participants as they go through the process. There’s nothing like building a shared understanding of a tricky problem to unite a team.

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A relationship triangle pyramid showcasing the impact of results, action, and opportunities.

The Relationship Triangle

The Relationship Triangle is a high-impact facilitated discussion that shows how critically important personal relationships are within the team before they can consistently achieve the results they desire. If you’re looking for team building activities this is a great one as most people believe their relationship within a team is stronger than it often is. Or they don’t view the quality of their relationships as important.

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A visual representation illustrating the four stages of a project using the Thomas Kilmann Conflict Mode Instrument.

Thomas Kilmann Conflict Mode Instrument Workshop

The Thomas Kilmann Conflict Mode Instrument is one of the most effective conflict management strategies I’ve seen. It is also known as the Conflict Resolution Inventory. It is based on a model of conflict modes, which enables an analysis of individual styles in particular situations. Individuals can identify their primary style, and assess the productiveness of that style in the various situations that they encounter. They then have the choice to continue with that style, or to adopt others if they are more appropriate.

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A diagram depicting the evolution of a high performing team and a underperforming team.

The Team Evolution Curve

Team Evolution Curve is a facilitated discussion you can use with your team about where they are now and what they need to do to evolve. If your goal is to become a high performing team then this tool will help you get there by helping participants see what it is they need to improve.

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A flowchart illustrating the stages of a project using the 5 whys technique.

5 Whys Root Cause Analysis

5 Whys is a root cause analysis tool for helping teams quickly get to causes of an issue before developing solutions. It’s a great team-builder because the group buys-in to the *real* problems as they surface during the process.

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A triangle with the words tough batter, friendly helper and logical thinker.

Culture Triangle

Culture Triangle is a motivational activity that helps teams or organizations understand each other better in order to improve collaboration between their units. This team building activity achieves its objective by talking about, and getting behind, the stereotypes that professionals from different areas hold about each other.

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On-air sign effectively breaks the ice on a brick wall.

The Radio Station

The Radio Station is an icebreaker where you aim to get your participants to think about group criteria instead of personal interests. The icebreaker comprises of two parts and it’s important each set of instructions for both parts is handed to the Participants separately.

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What can actually happen? what can we learn? what are the differences?.

After Action Review (AAR)

The After Action Review (AAR) is a simple and highly effective way to create a project report. It’s ideal when you need to unpick what really happened in a project and build learning to drive improvement.

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A paper facilitating team role development with a grid of squares on it.

Team Role Development

The core aim of Team Role Development is to build relationships between team members of the same team or between multiple team units. The process achieves its objectives by identifying and building synergies between different role types to improve cohesion and efficiency.

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A diagram showing the steps of a project.

Problem Solving Team Building

Problems have a habit of being discussed to death. Everyone has an opinion. They all think they’re right. And they’re often unwilling to consider other options. Problem Solving Team Building (PSTB for short) is a 30-45 minute activity where the problem ‘owner’ will, with the help of their team, go through a structured process of brainstorming, issue analysis, and action planning to achieve a plausible solution to their issue.

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A prioritization matrix diagram displaying the impact and doability of various options.

Prioritization Matrix

Prioritization Matrix is a fun collaborative prioritization tool to compare the relative merits of alternative actions visually. There are elements of action planning, brainstorming, issue analysis and team building in this activity and one that I often use with teams as the conversation is always extremely focused.

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An example of a contract between two people.

Expectations Exchange

Expectations Exchange is a team building activity that provides clarity over respective roles in a team. It can also easily be adapted to use between departments and with clients at the start of a project.

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