WorkshopBank offers non-tangible irrevocable goods that we are unable to issue refunds for once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
- Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to us within 30 days from the order placing date. Otherwise the product will be considered received and accepted.
- Accessing issues: it may happen so that you are having problems while accessing the product via our content delivery system. Claims regarding such issues must be submitted to our support department. If you do not properly contact us during this period, you agree that we may construe silence as successful usage of the product with no further right of redress or refund for an “access” reason. Failure to receive assistance for accessing within 30 days will result in a refund decline.
- Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Support Team’s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered.
- Product not-as-described: such issues should be reported to our Support Department within 30 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored. Sample products are available for evaluation purpose.
Please note that we are unable to issue refunds if we can see you have downloaded our training and workshop materials prior to requesting a refund.
Our Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.
Requests for a refund are accepted within the period of 30 days after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.
Contact
If you have any questions regarding this policy, or your dealings with our website, please contact us here: https://workshopbank.com/contact
Live chat: click the icon in the bottom right of your screen
Phone: +45 42 47 00 74
Please give it 12-24 hours for our Support Team to get back to you on the problem.
WorkshopBank
Engelsborgvej 65
2800 Kongens Lyngby
Denmark