Tag Archives for " Key Stakeholder "

A fishbowl discussion with a group of people standing around a blue circle.

Fishbowl Discussion

Do you want all your key stakeholders pushing with, or against, you and your objectives? A Fishbowl Discussion is a technique used to help a large group of people reach a common understanding on a set of issues or proposal and increase their feeling of participation. In a relatively short amount of time.

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A customer journey diagram illustrating the service process.

Customer Journey Mapping

Customer Journey Mapping is a highly effective change management activity that helps you and your group reach a shared understanding on the key events, touch points, and activities that your customers receive. Once you have your map you can quickly and easily identify what’s working well (good practice) and not so well (areas for improvement).

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