What is it?

A 3-step process you can add to the end of any workshop to embed learning and collect the feedback you need to improve next time.

Why is it useful?

• Gives you a ready-made structure for closing strongly.
• Reinforces learning so participants leave with clarity.
• Creates alignment across the group.
• Captures useful feedback for your future workshops.

Objectives

By the end of the process, every participant should feel that:

• The workshop was a valuable use of their time.
• Their thinking on the topic has evolved.
• They are more aligned with colleagues.
• They had the opportunity to give feedback.

Process (max 20 minutes)

1. Objectives (5 minutes)

• Revisit the objectives you set at the start of the workshop.
• Go through them one by one.
• Ask: “Did we achieve that today?”
• Flag any objectives not achieved and agree next steps.
• Goal: confirm progress and close the loop on commitments.

2. “I used to think…, but now I think…” (10 minutes)

• Ask participants to complete this sentence:
  “I used to think __________, but now I think __________.”
• Allow 2 minutes for reflection, 2 minutes for writing.
• Share answers as a whole group (or in smaller groups if >15 people).
• Goal: embed learning and build alignment.

3. “What Went Well? Even Better If…” (5 minutes)

• Ask two questions:
  1. “What went well in this workshop for you?”
  2. “What would have made this workshop even better?”
• Capture answers visibly on flip chart paper.
• Goal: gather feedback for improvement and let participants offload frustrations before leaving.

Secret Sauce

• In Step 2, it’s fine if someone’s thinking hasn’t changed. Encourage honesty—there is no “wrong” answer.
• Always capture feedback live so participants see their voices valued.
• This closing routine works in any type of workshop and creates consistency in how you end sessions.