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Workshop Framework

Building Trust at a Distance

This is a workshop about the specific ways trust breaks down when a team works apart, and how to rebuild it without corridors, coffees or body language to lean on. It suits any distributed team and works especially well with a leadership team, whose reading of silence shapes how everyone else is judged.

120 minutes
8-16 people
intermediate
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✓ Created by former KPMG & McKinsey consultants

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What You'll Achieve with the Building Trust at a Distance Workshop

Real outcomes that transform your team

1

Develop a trust agreement that clarifies communication signals.

2

Establish a weekly working-out-loud habit to enhance visibility.

3

Identify and address specific distance traps impacting the team.

When to Use the Building Trust at a Distance Workshop

Perfect for these situations and team challenges

For leadership teams managing remote employees to enhance trust and communication.

When remote teams struggle with misinterpretation of silence and need clearer signals.

How the Building Trust at a Distance Workshop Works

A step-by-step breakdown of the workshop process

1Step 1: Check-in, trust without the corridor

In this opening step, participants reflect on what distance has taken away from their interactions and share their thoughts on reading silence. An anonymous poll is conducted to gauge initial perceptions of silence in communication.

2Step 2: Name the distance traps

Participants identify specific distance traps that erode trust in their team, sharing real examples anonymously. The group discusses these traps, voting on which one costs them the most.

3Step 3: Appreciative interviews on video

In pairs, participants conduct interviews to learn from instances where remote trust has worked well, identifying key conditions that fostered trust without face time, then sharing their findings with the group.

4

Key Topics Covered in the Building Trust at a Distance Workshop

trust buildingremote teamsleadershiphybrid workteam communicationtrust issuescollaboration

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4

Increase reliability through small, kept promises among team members.

For HR professionals supporting newly distributed teams facing trust erosion.

In hybrid work environments where informal contact has dwindled.

For consultants facilitating workshops aimed at enhancing remote collaboration.

Team Problems the Building Trust at a Distance Workshop Solves

Say goodbye to these common team challenges

Erosion of trust in remote or hybrid teams due to lack of face-to-face interactions.

Misinterpretation of silence leading to assumptions and decreased morale.

Loss of informal contact that typically builds trust in office environments.

Diminished visibility of team members' contributions and reliability.

Step 4: Decode the silence

The group practices reading silence generously by analyzing silence scenario cards. They develop signals and actions to reduce guesswork in communication, agreeing on their team's signals to acknowledge requests and manage silence.

5Step 5: Make reliability visible

Participants learn to work out loud by sharing regular updates on their work, which fosters visibility and accountability. They draft and post their commitments in the team channel, building a culture of transparency.

6Step 6: Build in the informal and commit

In the final step, the group designs intentional informal contact opportunities to maintain connections. They finalize the Distance Trust Agreement, committing to new practices that reinforce trust and communication.

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