Customer Journey Mapping
Customer Journey Mapping is a workshop tool to visualise every customer touchpoint, fix broken processes and improve service experience end to end.
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Process Improvement
All the Process Improvement activities on this page help you analyse and modify your core processes so you can become a more efficient and productive team/organisation.
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Team Review Workshop & Dotmocracy
Team Review Workshop and Dotmocracy help teams quickly surface what works, what needs improving and key opportunities, then prioritise themes for action.
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Brown Paper Planning (Project Plan Template)
Brown Paper Planning is a team project planning workshop that maps workstreams on one big timeline to build ownership, clear roles and a realistic plan.
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The World Cafe
The World Cafe is a flexible large group dialogue method that helps participants explore questions that matter and share insights for collective action.
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Team Role Development
Team Role Development helps teams compare roles, uncover gaps and overlaps, and agree actions to improve collaboration and efficiency.
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Problem Solving Team Building
Problem Solving Team Building is a fast workshop that turns a tough issue into clear options, agreed priorities and a practical action plan.
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RACI Matrix
RACI Matrix is a role clarity tool that maps who is responsible, accountable, consulted and informed so teams reduce confusion and deliver work smoothly.
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Balanced Scorecard
Balanced Scorecard is a team workshop to turn strategy into measurable goals, track performance across key perspectives and align daily work to vision.
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5 Whys Root Cause Analysis
5 Whys Root Cause Analysis helps teams quickly uncover root causes of problems so they fix real issues instead of just treating symptoms.
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Prioritization Matrix
Prioritization Matrix is a visual team tool that rates ideas by impact and do-ability so you can quickly agree priorities and plan next actions.
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SWOT Analysis
SWOT Analysis is a simple team exercise to map strengths, weaknesses, opportunities and threats so you start projects and reviews with a clear shared picture.
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Fishbone Diagram
Fishbone Diagram is a group problem analysis tool that maps causes of an issue so teams build shared understanding before moving into solutions.
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Day In the Life Of (DILO)
Day In the Life Of (DILO) maps how staff spend their time so you can improve workload, efficiency and work life balance across roles.
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After Action Review (AAR)
After Action Review is a simple project debrief that uncovers what really happened, captures lessons learned and turns them into concrete actions.
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Force-Field Analysis
Force-Field Analysis is a change tool that maps driving and restraining forces so teams can rebalance them, plan actions and increase project success.
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The Options Framework
Use the Options Framework to help small groups brainstorm solutions, compare ambitious and conservative options and agree a preferred way forward.
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