Communication Agreements
This is a working session where a team stops guessing about communication and agrees the plain rules that remove the guesswork: which channel is for what, how fast a reply is expected on each one, and what "urgent" actually means. The session runs over video or in a hybrid room, and it stays tight on channels and response norms rather than wandering into every way of working.
✓ Created by former KPMG & McKinsey consultants
What You'll Achieve with the Communication Agreements Workshop
Real outcomes that transform your team
Reduced time spent guessing where to send messages.
Fewer instances of miscommunication leading to dropped messages.
Clear expectations around response times alleviate stress on team members.
When to Use the Communication Agreements Workshop
Perfect for these situations and team challenges
When a team struggles with unclear communication channels and response expectations.
For managers who are overwhelmed with chasing replies and misdirected messages.
How the Communication Agreements Workshop Works
A step-by-step breakdown of the workshop process
1Step 1: Check-in, the cost of guessing
In this opening step, participants share instances of unclear communication, highlighting the costs associated with guessing the right channels and response times.
2Step 2: Map the channels we use
The team collaboratively lists and maps all communication channels they currently use, identifying the various roles and overlaps of each channel in their workflow.
3Step 3: One clear job per channel
Participants agree on a single, clear purpose for each communication channel, simplifying their use and eliminating redundancy in messaging.
4Step 4: Response-time norms
The team establishes expected response times for each channel, aiming to create a balanced approach that protects focus while setting clear expectations.
Key Topics Covered in the Communication Agreements Workshop
Ready to run workshops that create real change?
Two ways to get started:
Choose the path that works best for you
Do it Yourself
Perfect for facilitators, leaders and managers
- Instant access to sample frameworks