Critical Incident Technique
The Critical Incident Technique is a structured method for extracting learning from specific moments that mattered. Instead of discussing performance, behaviour, or processes in general terms, you ask participants to recall and describe particular incidents where something went notably well or notably poorly. It turns vague conversations into concrete ones.
✓ Created by former KPMG & McKinsey consultants
What You'll Achieve with the Critical Incident Technique Workshop
Real outcomes that transform your team
Improved clarity on team communication issues leading to actionable changes.
Identification of systemic issues that hinder team performance.
Enhanced team collaboration through sharing real experiences.
When to Use the Critical Incident Technique Workshop
Perfect for these situations and team challenges
When a team is facing recurring issues but struggles to identify the root causes.
After completing a project and seeking specific lessons learned.
How the Critical Incident Technique Workshop Works
A step-by-step breakdown of the workshop process
1Setup
Define the scope of incidents to focus on and prepare materials for recording incidents. Set up the room for small group discussions.
2Step 1: Frame the Method
Set expectations for the session, explaining the focus on specific incidents rather than general opinions. Define critical incidents and establish ground rules.
3Step 2: Individual Incident Recall and Recording
Participants individually write down two incidents, one positive and one negative, using prompts to guide their detailed accounts.
4Step 3: Small Group Sharing
In small groups, participants share their incidents, enhancing detail through dialogue and selecting the most instructive incidents to present to the larger group.
Key Topics Covered in the Critical Incident Technique Workshop
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