Crucial Conversations Framework
The Crucial Conversations Framework gives groups a shared language and set of practical tools for handling high-stakes discussions where opinions differ, emotions run strong, and the outcome matters. The group experiences a mix of short teaching inputs, paired practice, and real-scenario rehearsal, and walks away with a common toolkit they can apply immediately to the difficult conversations they have been avoiding.
✓ Created by former KPMG & McKinsey consultants
What You'll Achieve with the Crucial Conversations Framework Workshop
Real outcomes that transform your team
Improved ability to handle high-stakes conversations effectively.
Enhanced team communication leading to better decision-making.
Increased awareness of personal communication patterns.
When to Use the Crucial Conversations Framework Workshop
Perfect for these situations and team challenges
Teams facing recurring tensions and unspoken frustrations.
Organizations struggling with conflict avoidance where issues remain unaddressed.
How the Crucial Conversations Framework Workshop Works
A step-by-step breakdown of the workshop process
1Step 1: What Makes a Conversation Crucial
Participants learn to identify what makes a conversation crucial by recognizing factors like opposing opinions, strong emotions, and high stakes. They reflect on their own experiences to establish relevance and engagement.
2Step 2: Silence and Violence
This step focuses on recognizing default responses to unsafe conversations, categorized as silence or violence. Participants share personal patterns in a safe environment, increasing awareness and understanding.
3Step 3: Making It Safe
Participants learn the conditions necessary for a safe conversation: mutual purpose and mutual respect. They practice using Contrasting statements to restore safety in discussions.
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Key Topics Covered in the Crucial Conversations Framework Workshop
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