Crucial Conversations Workshop
An interactive workshop that equips participants with a practical toolkit for handling high-stakes conversations where opinions differ and emotions run strong. Drawing from the bestselling book "Crucial Conversations" by Patterson, Grenny, McMillan and Switzler, participants move through the core frameworks of the methodology, practising each one against realistic senior leadership scenarios.
✓ Created by former KPMG & McKinsey consultants
What You'll Achieve with the Crucial Conversations Workshop
Real outcomes that transform your team
Increased ability to navigate high-stakes conversations effectively.
Reduction in unresolved conflicts among team members.
Enhanced trust and collaboration within leadership teams.
When to Use the Crucial Conversations Workshop
Perfect for these situations and team challenges
A senior leader needing to address team performance issues candidly.
An executive facing pushback on a strategic decision from peers.
How the Crucial Conversations Workshop Works
A step-by-step breakdown of the workshop process
1Step 1: The Conversations We Dodge
Surface the reality that participants are avoiding important conversations, introducing the characteristics of crucial conversations.
2Step 2: Start with Heart
Help participants clarify their intentions before entering crucial conversations, ensuring they understand what they want for themselves, others, and the relationship.
3Step 3: Master My Stories
Teach participants to distinguish between observable facts and the stories they tell themselves, promoting clarity over assumptions in conversations.
4Step 4: Make it Safe
Equip participants with tools to restore safety in conversations when emotions run high, allowing for better dialogue and understanding.
Key Topics Covered in the Crucial Conversations Workshop
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Perfect for facilitators, leaders and managers
- Instant access to sample frameworks