Customer Journey Mapping
Customer Journey Mapping helps you create a visual process of what your customers experience when they interact with your organization.
✓ Created by former KPMG & McKinsey consultants
What You'll Achieve with the Customer Journey Mapping Workshop
Real outcomes that transform your team
Visual representation of customer interactions.
Identification of strengths and issues in the customer journey.
Enhanced stakeholder collaboration and communication.
Informed decision-making based on mapped customer experiences.
When to Use the Customer Journey Mapping Workshop
Perfect for these situations and team challenges
When customer feedback indicates unmet needs.
To align team understanding of customer interactions.
During early analysis before implementing improvements.
To identify strengths and weaknesses in the customer journey.
When preparing for a redesign of existing processes.
Team Problems the Customer Journey Mapping Workshop Solves
Say goodbye to these common team challenges
Internal processes not meeting customer needs.
Lack of shared understanding among team members.
Identifying areas causing customer frustration.
Gaps in service and information sharing during customer interactions.
Key Topics Covered in the Customer Journey Mapping Workshop
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