Delivering Happiness: Building a Culture of Service Excellence
This interactive workshop helps teams discover how happiness, culture, and exceptional service are interconnected. Based on Tony Hsieh's principles from "Delivering Happiness," participants will engage in hands-on activities to build alignment around values, empower one another, and create meaningful service experiences.
✓ Created by former KPMG & McKinsey consultants
What You'll Achieve with the Delivering Happiness: Building a Culture of Service Excellence Workshop
Real outcomes that transform your team
Identified core team values that enhance workplace culture.
Increased employee happiness leading to improved customer service.
Practical strategies for empowering team members in challenging situations.
Concrete commitments from each participant to sustain a positive culture.
When to Use the Delivering Happiness: Building a Culture of Service Excellence Workshop
Perfect for these situations and team challenges
When a team wants to align on core values and improve service delivery.
For organizations seeking to enhance employee happiness and culture.
In situations where teams need to solve customer service challenges creatively.
When preparing for a company-wide culture shift towards service excellence.
To foster a more engaged and motivated workforce in a competitive environment.
Team Problems the Delivering Happiness: Building a Culture of Service Excellence Workshop Solves
Say goodbye to these common team challenges
Lack of alignment on team values and culture.
Low employee engagement and motivation levels.
Ineffective customer service practices and policies.
Barriers to creativity and authenticity in the workplace.
Key Topics Covered in the Delivering Happiness: Building a Culture of Service Excellence Workshop
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