Delivering Happiness: Building a Culture of Service Excellence
This interactive workshop helps teams discover how happiness, culture, and exceptional service are interconnected. Based on Tony Hsieh's principles from "Delivering Happiness," participants will engage in hands-on activities to build alignment around values, empower one another, and create meaningful service experiences.
✓ Created by former KPMG & McKinsey consultants
What You'll Achieve with the Delivering Happiness: Building a Culture of Service Excellence Workshop
Real outcomes that transform your team
Identified core team values that enhance workplace culture.
Increased employee happiness leading to improved customer service.
When to Use the Delivering Happiness: Building a Culture of Service Excellence Workshop
Perfect for these situations and team challenges
When a team wants to align on core values and improve service delivery.
How the Delivering Happiness: Building a Culture of Service Excellence Workshop Works
A step-by-step breakdown of the workshop process
1Pre-workshop preparation
Set up the environment with stations for activities and materials needed. Prepare prizes and ensure a welcoming atmosphere with music.
2Part 1: Setting the stage
Begin with an icebreaker to connect participants through shared experiences of happiness, followed by an introduction to the workshop's core concept linking happiness to business success.
3Part 2: Discovering our values
Engage participants in a 'Values Auction' to identify key workplace values and reflect on cultural fit through 'The £2,000 question' to explore commitment to the team.
4Part 3: Empowerment in action
Participants practice empowered customer service through improv scenarios. They experience constrained versus empowered responses, leading to discussions about real-world applications and necessary changes in policies.
Key Topics Covered in the Delivering Happiness: Building a Culture of Service Excellence Workshop
Ready to run workshops that create real change?
Two ways to get started:
Choose the path that works best for you
Do it Yourself
Perfect for facilitators, leaders and managers
- Instant access to sample frameworks