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Workshop Framework

Discovery & Action Dialogue

Discovery & Action Dialogue (DAD) is a structured conversation that helps a group uncover solutions to persistent problems that already exist within their own community. A small group sits together and works through seven progressive questions designed to surface what some people are doing differently to get better results, even though they face the same constraints as everyone else.

60 minutes
5-15 people
intermediate
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✓ Created by former KPMG & McKinsey consultants

Discovery & Action Dialogue
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What You'll Achieve with the Discovery & Action Dialogue Workshop

Real outcomes that transform your team

1

Increased identification of existing solutions within the community.

2

Enhanced engagement and ownership of the problem-solving process by participants.

3

When to Use the Discovery & Action Dialogue Workshop

Perfect for these situations and team challenges

When a community faces a chronic problem that traditional solutions have failed to address.

When frontline workers have insights that leadership is unaware of and need to surface those for change.

How the Discovery & Action Dialogue Workshop Works

A step-by-step breakdown of the workshop process

1Setup

Prepare by identifying a shared problem, writing down questions, arranging seating, and recruiting a recorder to capture insights.

2Step 1: Frame and Introduce

Set the context by welcoming participants, stating the purpose, introducing attendees, and explaining the format of the dialogue.

3Step 2: Question 1 - Recognising the Problem

Establish a shared understanding of the problem by asking participants how they recognize its presence in their daily work.

4Step 3: Question 2 - Personal Contribution

Encourage participants to share their personal contributions to solving the problem, focusing on specific actions they take.

Key Topics Covered in the Discovery & Action Dialogue Workshop

discovery and action dialoguecommunity solutionspositive devianceproblem-solvingcollaborationfacilitation

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Improved collaboration across diverse groups leading to actionable insights.

4

Development of a culture of continuous improvement and adaptive problem-solving.

For building ownership of change by empowering participants to discover their own solutions.

In situations where a complex problem lacks a clear right answer and requires collective intelligence.

To foster collaboration among cross-functional teams facing a shared challenge experienced differently.

Team Problems the Discovery & Action Dialogue Workshop Solves

Say goodbye to these common team challenges

Chronic, recurring problems that standard approaches have failed to fix.

Lack of recognition for existing solutions within the group.

Resistance to top-down mandates for change, fostering ownership instead.

Complex problems that do not have a single right answer and require adaptive strategies.

5Step 4: Question 3 - Barriers

Identify systemic barriers that prevent consistent positive action by allowing participants to express what holds them back.

6Step 5: Question 4 - Positive Deviants

Explore examples of individuals who successfully navigate the problem, discussing their unique behaviors and practices that lead to success.

7Step 6: Questions 5, 6, and 7 - Ideas, Action, and Inclusion

Generate ideas for action, identify volunteers for next steps, and expand the network by discussing who else needs to be involved.

8Closing

Conclude the dialogue by reviewing key insights and action ideas, thanking participants, and clarifying next steps for follow-up.

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