Handling Conflict in Your Team
This is a practical session for leaders who need to step in when two people in their team clash. Most leaders either wait too long and hope it fades, or jump in, pick a side and make it worse. They practise with realistic role-play cards and work on a real conflict from their own team, and leave with a clear next step for it.
✓ Created by former KPMG & McKinsey consultants
What You'll Achieve with the Handling Conflict in Your Team Workshop
Real outcomes that transform your team
Improved conflict resolution skills leading to quicker resolutions.
Enhanced ability to understand team dynamics and individual needs.
Stronger leadership presence in managing team interactions.
When to Use the Handling Conflict in Your Team Workshop
Perfect for these situations and team challenges
New managers encountering their first team conflict.
Experienced leaders facing long-running unresolved conflicts.
How the Handling Conflict in Your Team Workshop Works
A step-by-step breakdown of the workshop process
1Step 1: Check-in
Leaders are welcomed and asked to share conflicts they are dealing with, focusing on themes without naming individuals. The aim is to bring real issues into the discussion safely.
2Step 2: When to step in
Participants learn to assess when to intervene in a conflict versus when to allow it to resolve naturally, marking their judgments on a physical scale.
3Step 3: Positions and interests
Leaders are taught to differentiate between what individuals say they want and their underlying interests, using examples and personal conflicts to practice this skill.
4Step 4: The separate conversations
Participants practice holding one-on-one conversations with team members to uncover interests, guided by specific communication techniques and rules.
Key Topics Covered in the Handling Conflict in Your Team Workshop
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