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Workshop Framework

Handling Difficult Conversations

Build confidence to address issues directly using a proven preparation framework and 5-part conversation structure, with practical strategies for managing reactions and emotions.

120 minutes
5-15 people
intermediate
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✓ Created by former KPMG & McKinsey consultants

Handling Difficult Conversations
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What You'll Achieve with the Handling Difficult Conversations Workshop

Real outcomes that transform your team

1

Participants will identify and overcome avoidance of difficult conversations

2

They will learn frameworks for effective preparation and navigation

3

Confidence in addressing challenging topics will increase

4

Practical tools for immediate application will be provided

When to Use the Handling Difficult Conversations Workshop

Perfect for these situations and team challenges

When addressing performance issues with a colleague

To provide feedback to a peer on their work style

During team meetings to discuss unresolved conflicts

In a manager-employee setting to discuss expectations

When needing to clarify misunderstandings in a project

Team Problems the Handling Difficult Conversations Workshop Solves

Say goodbye to these common team challenges

Fear of engaging in difficult discussions

Ineffective communication leading to unresolved issues

Emotional reactions hindering productive conversations

Lack of clarity in conversation objectives

Key Topics Covered in the Handling Difficult Conversations Workshop

difficult conversationscommunication skillsconflict resolutionemotional intelligence

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