Handling Difficult Conversations
Build confidence to address issues directly using a proven preparation framework and 5-part conversation structure, with practical strategies for managing reactions and emotions.
✓ Created by former KPMG & McKinsey consultants
What You'll Achieve with the Handling Difficult Conversations Workshop
Real outcomes that transform your team
Participants will identify and overcome avoidance of difficult conversations
They will learn frameworks for effective preparation and navigation
When to Use the Handling Difficult Conversations Workshop
Perfect for these situations and team challenges
When addressing performance issues with a colleague
To provide feedback to a peer on their work style
How the Handling Difficult Conversations Workshop Works
A step-by-step breakdown of the workshop process
1Step 1: Opening & Discovery
Participants are welcomed and introduced to the workshop objectives. They engage in an activity to surface conversations they typically avoid, discussing their fears and challenges.
2Step 2: Understanding Difficult Conversations
A mini-teach explains the nature of difficult conversations, why they are avoided, and what makes them productive. Participants reflect on their own conversation patterns in pairs.
3Step 3: Preparing for Difficult Conversations
A preparation framework is shared, guiding participants through clarifying their purpose, examining assumptions, and planning their approach for upcoming conversations.
4Step 4: Having the Conversation
Key Topics Covered in the Handling Difficult Conversations Workshop
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Perfect for facilitators, leaders and managers
- Instant access to sample frameworks