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Workshop Framework

FBI Feedback Model

This process is called the FBI Model and helps you give constructive 1-on-1 feedback.

120 minutes
5-20 people
intermediate
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✓ Created by former KPMG & McKinsey consultants

FBI Feedback Model
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What You'll Achieve with the FBI Feedback Model Workshop

Real outcomes that transform your team

1

Improved relationships among team members.

2

Enhanced overall team performance.

3

Equipped participants with the skills to give feedback correctly.

When to Use the FBI Feedback Model Workshop

Perfect for these situations and team challenges

When a team member struggles with meeting performance expectations.

During performance reviews to ensure feedback is constructive.

How the FBI Feedback Model Workshop Works

A step-by-step breakdown of the workshop process

1Prepare in advance

Never give feedback on the spur of the moment; prepare what you’re going to say beforehand. Focus on specific tasks and behaviors, keep it short, and ensure it is genuine and sincere. Avoid personal attacks, harsh language, and be willing to listen to the other person's response.

2Ask for permission

Conduct a private 1:1 conversation in person to discuss feedback. Avoid public settings and opt for video chat if in-person is not possible. Ensure to have a respectful and open dialogue.

3Feelings

Express your personal feelings regarding the behavior. Be specific and honest about your emotions to reduce defensiveness and promote understanding.

4Behaviour

Key Topics Covered in the FBI Feedback Model Workshop

fbi feedback modelconstructive feedbackteam performanceleadership skillscommunication techniques

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4

Cultivated a supportive company culture around feedback.

After team conflicts to improve communication and relationships.

When leading a team-building session focused on communication skills.

In onboarding new managers to develop their feedback delivery skills.

Team Problems the FBI Feedback Model Workshop Solves

Say goodbye to these common team challenges

Difficulty in delivering difficult feedback without conflict.

Lack of clarity in feedback leading to misunderstandings.

Negative feedback causing low morale among team members.

Inconsistent feedback practices across the team.

Clearly state the behavior that prompted your feelings. Focus on specific instances without using absolute terms like "always" or "never" to minimize defensiveness.

5Impact

Discuss the potential impact of the behavior if it continues. Be specific about how it affects work, relationships, or team culture, ensuring clarity about the consequences.

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