Making Conflict Useful
A practical workshop that shifts conflict from personal tension to productive debate by helping teams recognise their default conflict patterns, learn to separate people from problems, agree on simple rules for healthy disagreement, and practice those skills on a real, current disagreement they are facing.
✓ Created by former KPMG & McKinsey consultants
What You'll Achieve with the Making Conflict Useful Workshop
Real outcomes that transform your team
Teams will identify and understand their default conflict patterns.
Participants will learn to separate individuals from issues, enhancing communication.
When to Use the Making Conflict Useful Workshop
Perfect for these situations and team challenges
When a team consistently avoids conflict, leading to poor decision-making.
In situations where team disagreements escalate and damage relationships.
How the Making Conflict Useful Workshop Works
A step-by-step breakdown of the workshop process
1Step 1: Reframe Conflict and Identify Default Pattern
In this step, participants shift their mindset about conflict from something to avoid to a tool for better decision-making. They identify their team's default conflict patterns and discuss the costs associated with these patterns.
2Step 2: Learn to Separate People from Problems
Participants learn a framework for focusing conflict on issues rather than individuals. They explore key principles that help them understand interests and respect among team members while tackling disagreements.
3Step 3: Select Rules for Productive Disagreement
The team collaboratively chooses 3-5 specific rules for how they will handle disagreements moving forward, ensuring these rules are actionable and relevant to their context.
4
Key Topics Covered in the Making Conflict Useful Workshop
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Perfect for facilitators, leaders and managers
- Instant access to sample frameworks