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Workshop Framework

Managing Conflict in a Healthy Way

Understand your conflict style, learn a 4-step framework for addressing conflict constructively, and practice having difficult conversations with confidence.

120 minutes
5-15 people
intermediate
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✓ Created by former KPMG & McKinsey consultants

Managing Conflict in a Healthy Way
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What You'll Achieve with the Managing Conflict in a Healthy Way Workshop

Real outcomes that transform your team

1

Identify and adapt personal conflict styles for better interactions

2

Apply a structured approach to resolve conflicts constructively

3

Enhance confidence in initiating difficult conversations

When to Use the Managing Conflict in a Healthy Way Workshop

Perfect for these situations and team challenges

When team members struggle to communicate during disagreements

To improve collaboration in a project team experiencing tension

How the Managing Conflict in a Healthy Way Workshop Works

A step-by-step breakdown of the workshop process

1Opening & Discovery

Participants are welcomed, workshop objectives are set, and ground rules are established. A 'Conflict Reality Check' activity helps surface personal patterns and normalizes discomfort with conflict.

2Understanding Conflict

A mini-teach segment distinguishes between healthy and unhealthy conflict. Participants learn about the different types of conflict and identify their conflict styles through a quick poll.

3The Framework for Healthy Conflict

The facilitator shares a 4-step framework for managing conflict effectively. Participants engage in a simulation exercise, applying the framework to a realistic conflict scenario in small groups.

4Difficult Conversation Skills

Key Topics Covered in the Managing Conflict in a Healthy Way Workshop

conflict managementhealthy conflictdifficult conversationscommunication skillsleadership training

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4

Develop actionable plans for addressing specific conflicts

For leaders wanting to foster a culture of open dialogue

To equip employees with skills for performance conversations

When preparing for a team retreat focused on relationship building

Team Problems the Managing Conflict in a Healthy Way Workshop Solves

Say goodbye to these common team challenges

Avoidance of conflict leading to unresolved issues and tension

Difficulty in managing emotional responses during disagreements

Lack of effective communication strategies in high-stakes situations

Inability to differentiate between healthy and unhealthy conflict

Participants learn how to effectively open and conduct difficult conversations using 'I' statements and powerful questions. They practice these skills in pairs with various scenarios.

5When Conflict Escalates

This segment focuses on recognizing escalation signs and introduces de-escalation strategies. Participants discuss scenarios in small groups to develop appropriate responses to escalated conflicts.

6Prevention and Culture

A mini-teach on creating a culture of healthy conflict emphasizes the leader's role. Strategies for normalizing disagreement and addressing issues early are shared.

7Integration & Commitment

Participants receive take-home resources and complete a personal action plan. The workshop concludes with a closing circle where participants share their commitments to apply what they've learned.

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