Managing Underperformance
This is a hands-on session for leaders dealing with someone who is not performing. Most managers wait too long, then jump straight to blaming the person's attitude. They leave with a diagnosis, a plan, and a date to act. The session builds the manager's craft. It does not replace your own organisation's policy or the advice of your HR or people team.
✓ Created by former KPMG & McKinsey consultants
What You'll Achieve with the Managing Underperformance Workshop
Real outcomes that transform your team
Leaders gain confidence in addressing performance issues promptly
Improved communication skills for fairer performance conversations
Enhanced ability to diagnose the root causes of underperformance
When to Use the Managing Underperformance Workshop
Perfect for these situations and team challenges
A manager facing their first performance conversation with a struggling employee
Team leaders who have tolerated underperformance for too long
How the Managing Underperformance Workshop Works
A step-by-step breakdown of the workshop process
1Step 1: Check-in
Leaders share feelings about their current performance concerns, setting a collaborative tone and bringing real cases to the session.
2Step 2: The cost of waiting
Participants discuss the hidden costs of underperformance for themselves and their teams, emphasizing the need for timely action.
3Step 3: Diagnose the cause
Leaders learn to identify the real causes of underperformance, distinguishing between clarity, capability, obstacles, and motivation before addressing the issue directly.
4Step 4: Prepare the conversation
Participants prepare to have a fair and direct conversation by defining their goals, separating facts from stories, and ensuring a safe environment for dialogue.
Key Topics Covered in the Managing Underperformance Workshop
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