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Workshop Framework

Never Split the Difference Team Workshop

A hands-on workshop that teaches participants the core negotiation techniques from Chris Voss's "Never Split the Difference." Through progressive role-play exercises, team members learn to use tactical empathy, mirroring, labelling, and calibrated questions to achieve better outcomes in both external and internal negotiations.

120 minutes
8-16 people
intermediate
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✓ Created by former KPMG & McKinsey consultants

Never Split the Difference book cover
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What You'll Achieve with the Never Split the Difference Team Workshop

Real outcomes that transform your team

1

Participants master three core negotiation techniques for immediate application.

2

Improved outcomes in both internal and external negotiations.

3

Enhanced ability to navigate difficult conversations effectively.

When to Use the Never Split the Difference Team Workshop

Perfect for these situations and team challenges

Team leaders negotiating project resources with other departments.

Sales professionals discussing contract terms with clients.

How the Never Split the Difference Team Workshop Works

A step-by-step breakdown of the workshop process

1Step 1: The Negotiation Mindset

Establish why traditional negotiation approaches fail and introduce tactical empathy as the foundational concept for effective negotiation.

2Step 2: Mirroring, The Simplest Technique That Feels Strange

Teach participants to use mirroring to encourage the other party to elaborate, revealing more information during discussions.

3Step 3: Labelling, Name It to Tame It

Instruct participants on using labelling to acknowledge emotions, which validates experiences and builds trust during negotiations.

4Step 4: Calibrated Questions, Let Them Solve Your Problem

Guide participants in using open-ended questions that invite the other party to collaboratively solve problems, reducing resistance.

Key Topics Covered in the Never Split the Difference Team Workshop

negotiationtactical empathymirroringlabellingcalibrated questionsChris Voss

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4

Increased confidence in handling high-stakes discussions.

HR managers addressing sensitive workplace disputes.

Project managers balancing stakeholder demands during critical phases.

Consultants aligning expectations and scope with clients.

Team Problems the Never Split the Difference Team Workshop Solves

Say goodbye to these common team challenges

Ineffective negotiation strategies that lead to unsatisfactory compromises.

Difficulty in understanding and addressing the other party's true needs.

Challenges in managing stakeholder expectations in project management.

Resistance and conflict arising from poorly handled workplace conversations.

5Step 5: Integration Practice, Putting It All Together

Provide extended practice combining all three techniques in realistic scenarios, allowing for observer feedback to enhance learning.

6Step 6: Personal Application and Commitment

Ensure participants develop a concrete plan to apply learned techniques to real upcoming negotiations and foster accountability.

7Step 7: Close and Key Takeaways

Reinforce the core lessons and send participants off with confidence, emphasizing the importance of practice in everyday conversations.

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