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Workshop Framework

Normalising Mistakes and Learning

Shift from blame culture to learning culture by mastering how to respond to your own mistakes, support others when they fail, and extract valuable learning from every experience.

120 minutes
5-15 people
intermediate
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✓ Created by former KPMG & McKinsey consultants

Normalising Mistakes and Learning
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What You'll Achieve with the Normalising Mistakes and Learning Workshop

Real outcomes that transform your team

1

Participants will identify current handling of mistakes in their teams

2

Teams will learn to differentiate between blame and learning cultures

3

Participants will practice frameworks for constructive responses

When to Use the Normalising Mistakes and Learning Workshop

Perfect for these situations and team challenges

When your team struggles with accountability after mistakes

During team-building sessions to enhance psychological safety

How the Normalising Mistakes and Learning Workshop Works

A step-by-step breakdown of the workshop process

1Opening & Discovery

Participants are welcomed and the workshop objectives are set. Ground rules are established to create a safe space for discussing mistakes. Participants share their experiences with mistakes in a structured activity to surface current handling practices.

2Understanding Mistakes and Learning

A mini-teach differentiates blame culture from learning culture. Participants analyze the costs of blame and the benefits of a learning environment, discussing their team's current culture and potential improvements.

3Responding to Your Own Mistakes

The workshop introduces a framework for acknowledging and responding to personal mistakes effectively. Participants practice applying this framework to various scenarios to reinforce their learning and preparedness.

4

Key Topics Covered in the Normalising Mistakes and Learning Workshop

mistakeslearning cultureblame cultureteam workshopconstructive feedbackprofessional developmentteam building

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4

Teams will leave with actionable tools for immediate implementation

Before launching new projects to ensure learning from past errors

In organizations transitioning from blame to learning cultures

When addressing repeated mistakes within a team

Team Problems the Normalising Mistakes and Learning Workshop Solves

Say goodbye to these common team challenges

Addressing a culture of blame that stifles innovation

Reducing fear around admitting mistakes within teams

Improving team dynamics by encouraging open discussions about errors

Enhancing the overall learning and growth process within organizations

Responding to Others’ Mistakes

Participants learn how to respond constructively to mistakes made by others, focusing on understanding and solutions rather than blame. This segment includes role-play to practice these responses in pairs.

5Creating a Learning System

The focus shifts to building team systems that support a learning culture. Participants explore regular learning reviews, language to encourage learning, and methods to celebrate learning.

6Difficult Scenarios

Participants engage in discussions about complex mistake scenarios, exploring responses and strategies for handling repeated or serious mistakes while maintaining a learning culture.

7Integration & Commitment

The workshop concludes with participants creating personal action plans to implement their learnings and commit to fostering a learning culture in their teams.

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