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Workshop Framework

Poor Quality of Work

This workshop helps remote teams improve the quality of their work by addressing the root causes of errors and inefficiencies. Participants identify common quality challenges, learn structured strategies for reviews and feedback, and practise redesigning processes to achieve higher standards.

60 minutes
3-12 people
intermediate
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✓ Created by former KPMG & McKinsey consultants

Poor quality of work
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What You'll Achieve with the Poor Quality of Work Workshop

Real outcomes that transform your team

1

Fewer errors and less rework.

2

Clearer expectations for quality standards.

3

Stronger review and feedback processes.

When to Use the Poor Quality of Work Workshop

Perfect for these situations and team challenges

When remote teams frequently encounter quality issues in deliverables.

During team onboarding to set clear expectations for quality standards.

How the Poor Quality of Work Workshop Works

A step-by-step breakdown of the workshop process

1Introduction

In this opening step, the facilitator welcomes participants and introduces the topic of improving work quality in remote teams. A poll engages participants to reflect on the frequency of quality issues they encounter, followed by a discussion on common causes of poor quality work.

2The Quality Challenge

Participants are divided into breakout rooms to discuss specific instances of poor-quality work. Each group analyzes the root causes of these quality issues and shares insights on how outcomes could have been improved, helping to identify patterns in challenges faced by virtual teams.

3Key Strategies for Improving Work Quality

The facilitator presents three key strategies aimed at enhancing work quality: clarifying expectations, implementing structured reviews, and encouraging proactive feedback. Participants engage in a chat discussion to share their own experiences, highlighting effective practices within their teams.

Key Topics Covered in the Poor Quality of Work Workshop

remote teamswork qualityfeedback processesquality standardsefficiencyteam collaborationstructured reviews

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4

Increased team confidence in delivering high-quality work.

As a follow-up after a project with significant errors.

When implementing new processes and seeking to avoid miscommunication.

For teams transitioning to remote work and needing to refine their review processes.

Team Problems the Poor Quality of Work Workshop Solves

Say goodbye to these common team challenges

Unclear instructions leading to poor quality outcomes.

Tight deadlines causing rushed work and errors.

Lack of structured review processes resulting in unnoticed issues.

Inconsistent quality standards leading to varied results.

4Practical Application: Strengthening Quality Control

In this hands-on exercise, participants reflect on a recent situation where work quality could have been improved. They redesign the process using one of the key strategies discussed earlier and share their transformed examples, fostering collaborative learning on process improvements.

5Action Plan and Close

The workshop concludes with each participant committing to one actionable step they will take to improve quality in their work. The facilitator summarizes key takeaways and conducts a final poll to gauge participants' confidence in enhancing work quality.

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