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Workshop Framework

Role Play (Structured)

Structured role play is a facilitation method where participants step into defined roles and act out a scenario to practise skills, explore dynamics, or test approaches in a safe environment. Unlike free-form role play, it uses written briefs, clear objectives, and a deliberate debrief to focus the learning.

90 minutes
6-24 people
intermediate
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✓ Created by former KPMG & McKinsey consultants

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What You'll Achieve with the Role Play (Structured) Workshop

Real outcomes that transform your team

1

Increased confidence in handling difficult conversations

2

Enhanced empathy through role reversal experiences

3

Improved interpersonal skills such as active listening

When to Use the Role Play (Structured) Workshop

Perfect for these situations and team challenges

Practising difficult conversations before they happen

Building empathy by experiencing a situation from another person's viewpoint

How the Role Play (Structured) Workshop Works

A step-by-step breakdown of the workshop process

1Setup

Prepare the scenario and role briefs, ensuring each participant has clear instructions and the setup fosters group dynamics.

2Step 1: Frame and Contract

Build safety and set expectations for engagement, explaining the purpose of structured role play and establishing ground rules.

3Step 2: Assign Roles and Brief

Divide participants into groups, distribute role briefs, and clarify the roles while encouraging independent thought within the scenario.

4Step 3: Run the Role Play

Participants act out their roles in a realistic scenario, while the facilitator observes and takes notes for the debrief.

Key Topics Covered in the Role Play (Structured) Workshop

structured role playskills practiceempathy buildinginterpersonal skillsteam dynamicstraining workshop

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4

Greater preparedness for high-stakes scenarios

Testing new behaviours in a low-risk environment

Onboarding staff for specific customer interactions

Preparing for high-stakes moments like sales pitches

Team Problems the Role Play (Structured) Workshop Solves

Say goodbye to these common team challenges

Lack of psychological safety in team discussions

Difficulty managing real interpersonal tensions

Need for practical skills application rather than theoretical knowledge

Insufficient time for reflection after practice sessions

5
Step 4: De-role

Facilitate a transition back to participant identities, helping them separate from their characters before debriefing.

6Step 5: Debrief

Engage participants in reflecting on their experiences, sharing insights from both role players and observers to extract learning and connect to real-world applications.

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