Setting Expectations
Make implicit expectations explicit across performance, behaviour, deliverables, and accountability. Surface misalignments, create specific expectations everyone understands, and align expectations between team members, leadership, and the organisation.
✓ Created by former KPMG & McKinsey consultants
What You'll Achieve with the Setting Expectations Workshop
Real outcomes that transform your team
Participants will articulate clear performance and behavioral expectations.
Teams will identify and align on accountability standards.
Clarity on deliverables and timelines will be established.
When to Use the Setting Expectations Workshop
Perfect for these situations and team challenges
When a new team is formed and needs to establish clear expectations.
For teams experiencing conflicts due to unclear roles and responsibilities.
How the Setting Expectations Workshop Works
A step-by-step breakdown of the workshop process
1Opening & Discovering Hidden Expectations
This segment begins with a welcome and context-setting introduction, followed by an activity where participants share personal experiences related to unclear expectations. They post their reflections on flip charts, which leads to a group discussion about common patterns and the costs of implicit expectations.
2Understanding Different Types of Expectations
In this segment, participants learn about the four types of expectations: performance, behavioral, deliverable, and accountability. A mini-teach provides clarity on what each type entails, highlighting the importance of making expectations explicit to prevent misunderstandings.
3Surfacing Current Expectations
Participants use an Expectations Assessment handout to map out their own and others' expectations, identifying any misalignments. They share their expectations in small groups, discussing similarities and differences before synthesizing findings as a whole group.
Key Topics Covered in the Setting Expectations Workshop
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