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Workshop Framework

Thanks for the Feedback Workshop

This practical workshop helps teams build the skill of receiving feedback with curiosity, clarity and resilience—even when it’s hard to hear. (Based on insights from "Thanks for the Feedback" by Douglas Stone and Sheila Heen)

90 minutes
4-20 people
intermediate
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✓ Created by former KPMG & McKinsey consultants

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What You'll Achieve with the Thanks for the Feedback Workshop

Real outcomes that transform your team

1

Increased confidence in receiving feedback among team members.

2

Enhanced ability to turn challenging feedback into growth opportunities.

3

Stronger team collaboration through improved communication skills.

When to Use the Thanks for the Feedback Workshop

Perfect for these situations and team challenges

When teams struggle to accept feedback constructively during performance reviews.

To improve communication and trust after a team conflict.

How the Thanks for the Feedback Workshop Works

A step-by-step breakdown of the workshop process

1Step 1: Welcome & Purpose

Participants are introduced to the workshop's objectives, aiming to practice feedback skills to enhance resilience and improve relationships.

2Step 2: Warm-Up: What Feedback Feels Like

Participants reflect individually on past feedback experiences and share in small groups to identify common themes in helpful and challenging feedback.

3Step 3: 3 Types of Feedback + 3 Triggers

The group learns about three types of feedback (appreciation, coaching, evaluation) and the three common triggers that hinder effective feedback reception.

4Step 4: Shift from “What’s Wrong?” to “Tell Me More”

Participants explore how to respond to feedback with curiosity instead of defensiveness, fostering a mindset that views feedback as valuable information.

Key Topics Covered in the Thanks for the Feedback Workshop

feedback skillsteam collaborationcommunication workshopconstructive feedbackworkshop on feedbackresilience training

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4

Reduced defensiveness and increased openness to constructive criticism.

Before launching a new project requiring strong collaboration.

When integrating new team members to foster an open feedback culture.

During team-building retreats focused on improving interpersonal skills.

Team Problems the Thanks for the Feedback Workshop Solves

Say goodbye to these common team challenges

Defensiveness when receiving critical feedback.

Lack of clarity in understanding feedback messages.

Difficulty in transforming feedback into actionable improvements.

Poor team dynamics resulting from unresolved feedback issues.

5Step 5: Paired Practice: Receiving Feedback

In pairs, participants practice receiving feedback by asking specific questions and listening actively, focusing on understanding rather than justifying.

6Step 6: Group Debrief

The group discusses their experiences with feedback and shares key reflections, capturing insights on a flip chart for later reference.

7Step 7: Team Commitments

The workshop concludes with the team identifying collective commitments to improve their feedback practices, ensuring ongoing development.

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