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Workshop Framework

Unresolved Conflicts

This workshop helps remote teams resolve lingering conflicts by introducing structured approaches to communication, mediation, and follow-up. Participants explore why conflicts remain unresolved, practise reframing situations, and learn strategies that ensure tensions are addressed fully rather than avoided.

60 minutes
4-20 people
intermediate
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✓ Created by former KPMG & McKinsey consultants

Unresolved conflicts
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What You'll Achieve with the Unresolved Conflicts Workshop

Real outcomes that transform your team

1

Reduction in unresolved conflicts leading to smoother workflows.

2

Enhanced communication leading to a more collaborative team environment.

3

Clear processes for addressing disagreements, improving team dynamics.

When to Use the Unresolved Conflicts Workshop

Perfect for these situations and team challenges

When your remote team frequently faces unresolved conflicts that affect productivity.

If you've noticed a decline in team collaboration due to lingering tensions.

How the Unresolved Conflicts Workshop Works

A step-by-step breakdown of the workshop process

1Introduction

In this opening segment, the facilitator introduces the topic of unresolved conflicts in virtual teams, discussing their impact on collaboration. Participants engage in a poll to share their experiences and identify common reasons conflicts remain unresolved.

2The Conflict Resolution Challenge

Participants break into small groups to discuss past conflicts they faced, exploring the challenges of resolution and the consequences of ignoring tensions. Groups reconvene to share insights and foster a deeper understanding of unresolved conflicts.

3Key Strategies for Resolving Conflict

The facilitator presents three essential strategies for effective conflict resolution, emphasizing the importance of early acknowledgment, structured techniques, and follow-ups to ensure lasting resolutions. Participants share their challenges in resolving conflicts, encouraging a collaborative discussion.

Key Topics Covered in the Unresolved Conflicts Workshop

remote team conflictsconflict resolutionteam communicationmediation strategiesworkshop for remote teams

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4

Stronger team culture characterized by openness and trust.

During a team retreat focused on improving communication and trust.

When onboarding new team members to establish a culture of openness.

If you are a team leader looking to enhance conflict resolution skills within your group.

Team Problems the Unresolved Conflicts Workshop Solves

Say goodbye to these common team challenges

Lingering tensions that disrupt team morale and productivity.

Miscommunication in remote settings that leads to unresolved issues.

Avoidance of conflict that results in recurring disagreements.

Lack of structured approaches to conflict resolution causing frustration.

4
Practical Application: Turning Conflict into Resolution

In this exercise, participants reflect on a conflict they have experienced and redesign the resolution process using the strategies learned. They share their redesigned approaches, highlighting how structured resolutions can prevent future tensions.

5Action Plan and Close

Participants commit to one actionable step to enhance conflict resolution within their teams. The facilitator summarizes the workshop's key takeaways and assesses participants' confidence in managing conflicts moving forward.

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