The Thomas Kilmann Conflict Mode Instrument is one of the most effective conflict management strategies I’ve seen. It is also known as the Conflict Resolution Inventory.
This facilitated activity uses the Thomas Kilmann questionnaire to assess behaviour in conflict situations.
It is based on a model of conflict modes, which enables an analysis of individual styles in particular situations.
Individuals can identify their primary style, and assess the productiveness of that style in the various situations that they encounter.
They then have the choice to continue with that style, or to adopt others if they are more appropriate.
Download free slides... enter your email address at the bottom to get this team building activity in your inbox
Why would you use it?
What is the outcome?
- 1The Facilitator explains the objectives of the process to the Participants that they’ll be considering situations in which they find their wishes differing from those of another person. How do they usually respond to such situations?
- 2The Facilitator hands the Participants the 30 Questions where there are several pairs of statements describing possible behavioral responses.
- 3The Participants consider each pair, and circles the ‘A’ or ‘B’ statement which is most characteristic of your own behavior.
- 4When every Participant is finished the Facilitator introduces ‘The Five Conflict Modes’ using the slide in this pack.
- 5The Facilitator hands the Participants the Scoring Sheets and asks them to total up their scores in each of the five columns.
- 6The Team then splits into small groups/pairs and each group considers when it might be appropriate to use a particular style and what the pitfalls of each style might be.
- 7The Facilitator asks the groups to report back in plenary and reviews the exercise using the rest of the slides.
To give you a taster of the type of questions you’ll get in the TKI here are 3 examples. Choose A or B which you would be more likely to use…
A – I am usually firm in pursing my goals.
B – I attempt to get all concerns and issues immediately out in the open.
A – I might try to soothe the other’s feelings and preserve our relationship.
B – I try to do what is necessary to avoid tensions.
A – I propose middle ground.
B – I am nearly always concerned with satisfying all our wishes.
How to Score
Conflict Resolution Styles
The Thomas Kilmann I Conflict Resolution Styles
When to use different styles?
When to use the different styles